I just wanted to pass on to you a problem I had with two Zebco reel and how their customer service handle it for me. I recently purchased 2 Zebco Micro 11 platinum reels to use for trout and bluegill fishing. The first reel the front cover falls off every cast. The second reel the back cover falls off. Yesterday, I was at a close friend farm pond and using the second reel to catch bluegill on crickets and a bobber. The last cast and retrieve I didn't know the back cover came loose again and fell into the lake. I left rather pissed and when I got home I send a nasty (kinda) email to the customer service department at Zebco. I waited all day to get home to see if some one there got my email. There was a message from customer service and they are sending new covers for both reels. Just wanted to commend Zebco for their fine service policy and let people know they WILL stand behind their products. Thank you Zebco !!!!!