I bought an Ozark Trail 14' x 12' Cabin Tent at Wally World. The tent has two closets. When I opened the box, 1 closet pole was broken and when I was taking it down the other closet pole broke. I contacted the manufacturer and they took my mailing address and said two were on the way. That has been two weeks, NO POLES!!! My questions, Has anyone got one of these or used one and how do you like it? Has anyone had to use the warranty and if so, Did you get the parts and service you expected?