Well I was happy with my 160.00 set of camo SOSPENDERS and I bragged about their comfort to all that read my post. Well it works 2 ways. I had an accidental discharge, I got mine wet and they deployed since they were set in auto-deploy. I was impressed but I had to buy a recharge kit. I spent 20.00 on a recharge kit. The recharge kit came with a small plastic safety pin to keep the pull lever in the closed position. Well either I broke it during opening the kit or it was broken, either way i needed a new safety pin. Of course you cant get one unless you buy the whole kit hense another 20.00 for a 2 cent pin. Well STUPID IDIOT ME for wanting to save spending another 20.00 for a 2 cent pin I emailed : email@example.com and told them my situation in an email #1 that was sent July 20, 2008 that i will copy and paste here: " I learned that it does not take long for the auto vest to deploy. I have the camo 1220 series.It deployed when we took on a wave while anchored and it was lying in the floor of the boat. I was impressed with its efficency. " "I purchased a rearm kit at Bass Pro, Garland Texas, The green pull lever safety pin was broken and they do not sell them. It is also about a 20.00 in fuel to go back over there. I do not need to return the whole thing as I already have it hooked up, i just need the green pin. Can I get one or some from you. Thanks for your reply." On 07 29 2008 I sent the following email #2: On 07202008 I emailed you to determine if a replacement green safety pin for the 1220 series was available as mine is broken. I never received a response. Thanks for your reply. Jeff Gore Well they had the 29,the 30th and all day today to respond to my emails. What have I got for trying to get a little customer service from a company that sells expensive equipment. I got crap soup served to me. I gotta say I sat here typing this and i got ticked off even more. All I can say is if you are entertaining the idea of buying a similar set I encourage you buy from another company as the SOSPENDERS company appears to only serve those that have not bought their products yet and once you do you are treated like an old shoe thrown in the back of the closet. I can not stand sub-standard business practices or products and that is what you get with SOSPENDERS. Just when you think your safe by striving to " BUY AMERICAN " an objective that I do solomly swear to do every chance I get because i believe you get what you pay but this is not the case with SOSPENDERS. By the way todays email #3 read: I guess it is asking too much to get a reply from you. All I ask is if a replacement part is available so i can continue to use your product. If this is the customer service I can expect from your company then i do not want to do business with you cash or otherwise. I will be sure and let others know what they can expect from your company. I am glad I know how you back your product before I actually needed it. Keep your pin, i wont need it as I will go buy another unit from another company. Now that I did what I told them i was going to do I will go tell someone else. Thanks for listening, good luck and remember BUYER BEWARE when you see SOSPENDERS. Play the name game So spenders we are going to take your money. So spenders uh hummm, you want what..... HAHAHAH. We already got your money, get out of here,....... next. We market our products well so spenders will buy our products that we don't service.