Just felt the need to brag about them. Last weekend I had a little misshap bluegillin' with my 600U stamina drag ultralite...in the form of me accidentally stepping on it. to be made out of what it is my 205lb body only managed to break the handle in half on it, nor did it hurt my little Berkley Cherrywood. So anyways I first emailed them to check availability of the handle. They responded very promptly and informed me of the price shipped to my zip code and also said that if out of stock or something they would give me a generous trade in of my old reel on a new equivalent model. So I called the number and got my new handle ordered which they had and the person who mailed me back and the lady on the phone both seemed very knowledgable and courteous and I bet I wasn't on the phone for 3 minutes till she informed me it was gonna be on its way and to have a nice evening.