Bought a LCX 25c from Cabelas back in the winter on closeout. The boat was put in the water around Memorial Day. After three weeks the display started freezing up, changing from raw data to fish symbols on its own and the depth would flash. Sent it in to Lowrance. In one week they sent it back with a new transducer. Good Service, I was impressed! Come to find out they send the wrong transducer. Called and sat on hold for 30 minutes, had to give up, called 2nd time and was on hold for 53 minutes, had to go so left voice mail as they suggested. No reply. Sent an email, no reply. Tried a third morning and got thru after 15 mins. The girl said she would send a new/correct transducer out right away. That was Friday. Still not here on Wednesday but the return form arrived in the mail to send the wrong unit back. Called again and was on hold for 45 mins. Finally got a customer service rep named Barbara. I quick gave her an alternate phone number for me since my cell battery was by now almost gone. She repleied she couldnt call back till after 5 as they were very busy. NO KIDDN!! She said they had sent the correct transducer out via regular mail!! Being in customer service and having 5 years experience in a busy call center I find it absurd they have hold times over an hour and also refuse to call you back if contact is lost for any reason. If I would have been in their situation I would have overnighted or at least second day delivery to make up for their mistake. Then this Barb tells me regular mail is just as fast as UPS or FedEX. Wonder what planet she comes from. Lowrance Customer Service rates a 2 on a scale of 10..