So i bought a rod and reel last week, and they showed up on my door yesterday afternoon before i got home. My rod came in a long slender box (one peice Tsunami rod that retails for $98), i open it up, and it is snapped in 2, about 1 1/2 ft from the tip. The rod was sitting diagonally in my door frame putting pressure in the spot it was broken. There was a nasty bend in the box in the same spot where it was damaged. I IMMEDIATELY called UPS to complain, hoping to get paid for the item. I only paid $51 for the $98 rod and a quantum iron reel (got it off ebay) but everything was basically brand new. I told them it would cost me $100 to replace the rod and they told me that withing 5 business days, someone would call me and may possibly come to "inspect" the packaging and damaged item. I have been planning on using that rod and reel this weekend and now, im screwed. end rant.