How many times have you called a help line, and have a hard time understanding, "Bill" or "Sue" on the other end? I want to relate a story about Dell computers, that still to this day I cant seem to get over. I had ordered probably 7-8000 dollars worth of equipment from Dell and didnt have a problem until x-mas time last year. For x-mas I was going to purchase another laptop for my neice (My 3rd Laptop) and a Playstation for my daughter. Grand total I think was around 1,000 for both, plus a few games for the playstation. Made the order, and was tracking them. The computer was shipped out, arrival date was such and such, great no problem. The order for the playstation was rejected? I think my limit was 2500, and I had no balance with them. I call the 800 number, and realized I might have an issue, I dont speak what ever language they were speaking and apparently they werent up on their Okie. So I asked to talk to a manager. So "Bill" with the funny accent got on line, and I asked him why my order was rejected, he said because he couldnt verify the phone number. We had just changed phone numbers, due to the contract with my old cell service had expired, and I changed companies. He told me since I had changed phone numbers they could not process the playstation. I then asked him, "Do I have to pay for the computer I recieved", because you didnt verify my phone number. He reconned I had to pay for that one. So I tell the guy, I want the playstation, he said, he couldnt process the order he couldnt verify my phone number. So I asked him if they had pens and pencils and paper where he was from, he said yes, so I told him to get some, so I can give him my new phone number. He thought about this for a minute, and said, he could not do that. Again I asked him why not, he said he didnt know if was me that was calling on this account. I asked Mr. Brains, if it wasnt me how would I know my SSN and password to get in and give him the account number. When I get mad, I think everyone should be upset. So I tell the guy I need to report a missing laptop that was supposed to be shipped to me. I gave him the serial number off the bottom of it. He asked me why I was reporting it missing, when I told him I had recieved it. I told him he did not verify it was me by phone, and that therefore, it might not have been me that recieved it, I could not verify it. I have a firm believe that if I am paying for a product or service and it dont meet my expectatoins, then I should go up the higher chain of command. However Dell apparently has no higher level than customer service. I sent Dell customer service an e-mail.......slamming them on their customer service and recieved a nice form e-mail, stating "We are sorry......blah blah" I think they need to retitle their Service Department to Customer Dis-Service, or a simpler title may be "Contact the Idiots" Anyone else out there had any problems like this?