Okay guys I want to start by saying I am not here to badmouth ANY company. I want your honest opinion on if this seems fair to you and what you would do in my shoes. We were out last Saturday the 19th. I casted my Catfish Connection Abu Garcia 7000i rod and reel combo that I had just received. When I received it, I was very happy. The rod seemed pretty stiff for a medium heavy and they were out of 7 footers so I told them just to send me the 8 footer, unfortunately it was a two piece rod. I put brand new 40lb test Trilene big game line on it, also purchased from Catfish Connection along with a plethora of other equipment. To tell you the extent of my purchases this year, I have spent a little over 700 dollars with this company in the past 6 months. I would consider this to be a pretty decent account that the company wouldnt want to lose. Well anyway, this was the first time out with the new setup. We went out with new line new reel new pole Man I was I excited. You all know the feeling. I casted into the channel with a BIG shiner maybe 8inches? Set there about an hour till around 10pm. The clicker slowly starts to roll away and I got up, I gave him a little bit of slack, shut the clicker and free spool off. He loaded the rod up nice and tight and I reared back to set the hook and the rod held for about 2 seconds before it exploded at the joint fraying my line. Another two minutes with just one eye on the rod and I lost him. Anyhow I called Catfish Connection today thinking they might help me out since I owned it all of a week and used it all of an hour. The lady on the other end had me hold for five minutes and a guy came on. I told him the situation and I was very polite and respectful at first. He told me that they would stand behind the rod BUT I had to ship it to them (on my wallet) and the reel had to go with it. Thats when I started to get kinda $hitty with him. All I could think about was the fact that the fall bite is just around the corner, I would have to wait who knows how long to get my ROD AND REEL back. I told him I wasnt comfortable paying shipping on something that wasnt my fault and if he felt comfortable enough to sell a product he should be comfortable enough to stand behind it 100% including replacement shipping. He told me to send it back to Abu cuz thats all he was going to do with it anyhow. He also had no intent on replacing the brand new line on the 7000. I would save it myself but have no reel to backspool it on. The setup cost me 100 dollars new and the reel new is like 90 Why am I going to pay $20 for shipping and new line when the rod technically cost me $10. I was pretty upset by all this since Ive spent so much money with a company that doesnt value my business, so I asked if he could have someone call me tomorrow cuz I didnt have a pen on me for Abus # and to be honest I just wanted to calm down before talking to him anymore. He then told me that it would be a waste of time to talk to someone new the next day because he was the owner and no employee could help me if he couldnt. I couldnt believe someone would throw away $700 worth of business for $20 worth of shipping. I realize I am pretty upset and may not be thinking perfectly clear but this doesnt seem fair to me and I just wanted to hear what you all had to say. Maybe Im the one being unreasonable, I dunno. But with two other BOC members telling me I shouldnt have to pay out of pocket for shipping, that gave me enough doubt that Im willing to ask what you all think. Does this seem fair? Should I deal with them anymore at all? What would you do in my shoes? THANKS GUYS I APPRECIATE IT!