Okay, so my husband went to Advance on Friday to order shocks for our truck. Spends about $550 on various things, orders the shocks, comes home. Today, he goes in to pick them up, reciept in hand, and is told that the shocks were picked up by someone with our reciept yesterday, then returned several hours later for the cash! Now, my husband was in PA all day yesterday riding quads, and the reciept was right here on our bedroom dresser. There was a forged signature on the pickup order, and no questions asked when the shocks were brought back for the cash (over $200!) So, my husband is standing there, being treated like a criminal. They tell him they need to see his ID to do anything, so he drives home, picks up not only his ID, but every credit card, bank card, pay stub, and social security card. He goes back in, and the fellow says he can't do anything!!! Out of the workers there, one was the one who waited on him on Friday, and another was the one who accepted the return. He admitted my husband was not the one who returned the shocks, but they can't reach the fellow who actually released them in the first place! So, they tried to tell my husband that they were not going to give him either a refund or the shocks. My husband offered to call the police for them. The manager then took the shocks out of the box, wrote on his reciept "NO RETURNS", and then told him he "didn't care if they broke into a thousand pieces", the store wouldn't do an exchange. Then, as my husband gathered up all his identification, a woman clerk tried to snatch his original reciept away from him!:choler: Let me just tell you how FURIOUS I am right now at how he was treated! This is clearly their error, and clearly an employee printed out a duplicate reciept and commited identity theft. I think he should have called the police from right there in the store. I called the store and spoke with the manager, asking him specific questions about the situation, and sent an email to their website. I also have the number for their regional office, which I will call tomorrow morning. I have had enough of poor customer service, and this one sent me over the edge. My husband is one of the nicest, most honest people you will ever meet in your life. To know he was treated this poorly infuriates me! GRRRRRRR. Thanks for listening to my rant.