"I'd like to speak to a customer service representative in the United States"
I think this is a great idea, I have had a number of occasions when
speaking to reps on the telephone, that their accent was so very heavy I
could not understand them and asked to speak to someone who spoke clearer
English. I like this idea better. This came from a friend in Indiana.
I want to ask each of you to consider doing the following when you are
talking on the phone to any US customer service representative that is
based in a foreign country (like India ). I have done this twice and it
works! Any time you call an 800 number (for a credit card, banking,
charter communications, health insurance, insurance, you name it) and you
are transferred to a representative (like in India), please consider
doing the following:
After you connect and you realize that the customer service
representative is not from the USA (you can always ask if you are not
sure about the accent), please very politely (very politely - this is not
about trashing other cultures) say, "I'd like to speak to a customer
service representative in the United States of America ." The rep might
suggest talking to his/her manager, but, again, politely say, "Thank you,
but I'd like to speak to a customer service representative in the USA ."
YOU WILL BE IMMEDIATELY CONNECTED to a rep in the USA . It only takes
less than one minute to have your call re- directed to the USA . Tonight
when I got redirected to a USA rep, I asked again to make sure - and yes,
she was from Fort Lauderdale .
Imagine if tomorrow, every US citizen who has to make such a call and
then requests a US rep, imagine how that would ultimately impact the
number of US jobs that would need to be created ASAP. Imagine what would
happen if every US citizen insisted on talking to only US phone reps from
this day on.
Remember - the goal here is to restore jobs back here at home - not to be
abrupt or rude to a foreign phone rep.